Customer Happiness Charter
In line with our values, code of conduct, sharia and regulatory compliance we are committed to the happiness of our customers, shareholders, strategic partners and the society.
Professionalism
Providing our products and services in a professional manner with the highest quality, minimal turnaround times and at the best possible competitive prices.
Win-Win Relationships
Building win-win relationships with our customers and strategic partners, positively reflecting the achievement of both parties’ objectives.
Social Responsibility
Serving people with special needs at their premises, giving priority to elderly & women, supporting vulnerable groups and guiding technologically untrained customers at our business outlets.
Shareholders Satisfaction
Supporting our shareholders in the achievement of their goals.
Employees Satisfaction
Respecting and valuing our employees by visibly appreciating their contribution towards achieving our objectives.
To ensure your happiness, we have created various channels on which you can get in touch:
Call: 600 502006 (within UAE) or +971 4 330 6444 (international)
WhatsApp: +971 56 401 9981
Email: happiness@aafaq.ae
Visit our outlets: http://www.aafaq.ae/en/contact-us
Please send us all information related to your query, including name, trade license number (if applicable), and contact details, along with the subject you would like to inquire about.
Central Bank Protection
We strive to ensure our customer’s happiness & satisfaction with our products & services. However, our customers have the right to approach the regulator, Central Bank Protection Department, should any matter not be satisfactory.
