Customer Happiness Charter

Customer Happiness Charter

In line with our values, code of conduct, sharia and regulatory compliance we are committed to the happiness of our customers, shareholders, strategic partners and the society.

Act with Integrity

We will always do the right thing, for the business and for our stakeholders.

Own and Deliver

We will grow the business by taking ownership of tasks, commitments and quality.

Collaborate and think Customer

We will work together as one team, to ensure our customers get a great and consistent experience at every touchpoint.

Show and Earn Respect

We will treat everyone with dignity and respect and value everyone contribution.

Move with Pace

We will grow the business by taking ownership for tasks, commitments and quality.

To ensure your happiness, we have created various channels on which you can get in touch:

Call: 600 502006 (within UAE) or +971 4 330 6444 (international)

WhatsApp: +971 56 401 9981

Email: happiness@aafaq.ae

Visit our outlets: http://www.aafaq.ae/en/contact-us

Please send us all information related to your query, including name, trade license number (if applicable), and contact details, along with the subject you would like to inquire about.

Sanadak Protection

We strive to ensure our customer’s happiness & satisfaction with our products & services. However, our customers have the right to approach the regulator Sanadak should any matter not be satisfactory. For More information visit Sanadak

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