1. The Scope

Our valued customer welcome to Aafaq Islamic Finance.

Your privacy is important for Aafaq, so we take appropriate measures to protect it. This policy shall apply when collecting, using, processing and storing personal information via Mobile Applications, Website and any other channels that is owned or operated by Aafaq Islamic Finance PSC or any of its affiliates, for a lawful purpose directly related to your function or activity.

Please read the Privacy Policy and Terms & Conditions carefully. By using Aafaq‘s Website, Mobile Applications, or any of our Channels, you acknowledge and accept all terms and conditions stated within them.

Personal data is any information relating to an identified or identifiable living person. Aafaq Finance processes personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose may differ.

This Privacy Notice describes how Aafaq Islamic Finance may process your personal data including the data that you provide when you access and use:

• Our websites,
• Our apps
• Any of our other channels for financial services, information, and promotions (together, our Channels)

Aafaq ensures security of all the data we hold very seriously, using our framework of policies, procedures and training in place covering data protection, confidentiality with respect to any profiling, Data mining, marketing and sale of financial services through use of new technologies and social media and security. We regularly review the appropriateness of the measures, we have in place, to keep the data we hold secure.

Aafaq regularly carries out verifications on the legitimacy of Data collection, access to Data, Data integrity and the electronic procedures and address any issues identified by introducing controls to commensurate with the criticality and sensitivity of the relevant systems and Data handled.

Aafaq provides safe, secure and confidential environment in all of its delivery channels to ensure a high level of confidentiality and privacy of Personal Data.

Aafaq will hold and store all customer transaction data with UAE as prescribed by the Central Bank of UAE.

Aafaq will establish safe and secure backup of all the customer data and transactions in a separate location for the required period of retention.

If you have any questions about how we use your information, you can contact us by using the Contact Us information at the end of this Privacy Notice.

2. Aafaq Website And Mobile Application Terms And Conditions

The provisions of the Privacy Policy and Terms & Conditions mentioned below including the content, information and services shall be an integral part of conditions for using the Aafaq Mobile Application, Aafaq Website, and all other digital and transaction channels. You acknowledge that you read, understand, and agree to be unconditionally bound by these terms, whether you are a registered user or not.

Aafaq shall not collect personal information about you when accessing Aafaq Mobile Application and Aafaq website unless you specifically and willingly choose to provide such information to us.

Your acceptance of these Terms and Conditions is regarded as approval to collect, process and maintain your personal information. Aafaq shall not disclose your personal information to other parties and shall deal with such information confidentially, except the information to be provided to affiliates, subsidiaries and representatives if needed for the processing of your application and / or transaction. We may also disclose your personal information to governmental, judicial powers, police or regulatory bodies if required.

3. Is It Mandatory Or Optional For Me To Provide My Personal Data?

Aafaq requires your personal data to provide you with the products or services you have requested. Aafaq must also obtain your explicit, and free expressed consent to use process, store and maintain your personal data so that we can fulfil our contractual and legal obligations.

Aafaq requires your informed and expressed consent before using and sharing your Personal Data for direct marketing or transferring the Personal Data to Authorized Agents for direct marketing.

If you choose not to provide the requested personal data or do not give consent for its processing, Aafaq may be unable to provide the requested product(s) or service(s). If you are already receiving product(s) or service(s) from Aafaq, we may need to suspend or discontinue them, which may result in the closure of your financial relationship with us, subject to Aafaq‘s legal obligations regarding data retention.

4. Information Collection And Retention Period

Aafaq collects the following types of personal information directly from you as our customer or Prospective Customer for lawfully processing your request to access Aafaq‘s products or services. Aafaq collects information you provide directly to us through your access or use of Aafaq products and services, this data collection is in accordance with UAE laws.

• Personal Identification Information: Name, date of birth, Government-issued ID.
• Contact Information: email address, phone number and address.
• Financial Information: Credit card details, Transaction history, credit score reports.
• Employment Information: Occupation, Employer details.
• Usage Data: Browsing history, IP address, device information, geo-location data.
• Interaction Data: Communications with our customer service, responses to surveys.

Your Personal Data Aafaq Collects from Other Sources

• Representative(s) of a corporate client.
• Legal representatives (power of attorney) of a client.
• People appointed to act on your behalf.
• Other entities, including their Branches, Subsidiaries, etc.
• Your employer.
• Al Etihad Credit Bureau (“AECB”) and other government authorized Credit Information Agencies.
• Digital identity solutions.
• Government databases.
• Law enforcement officials.
• Regulatory bodies such as CBUAE.
• Co-applicant / guarantors.
• Criminal records are checked from authorized organizations to provide this data.
• Nominated contact person by an existing account holder.
• Third party providers and partners to help us improve the Personal Data Aafaq hold and to provide more relevant and interesting products and Services to you.
• Reference contacts provided in the application form by you.
• Publicly available sources.

Aafaq will retain your personal data for as long as there is an ongoing relationship with you and as required to meet our legal, accounting, or reporting obligations. Criteria for determining retention periods include the nature of the data, the purpose of collection, and legal requirements.

After your relationship with Aafaq ends, Aafaq will keep your personal data for a period necessary to:

• Maintain business records for analysis, auditing, or historical purposes.
• Comply with legal or regulatory record retention requirements.
• Defend or pursue any existing or potential legal claims.

Once personal data is no longer required for these purposes, Aafaq will securely destroy or permanently delete the data. If technical limitations prevent complete deletion, Aafaq will restrict access and implement measures to ensure the data cannot be processed, used, or accessed further.

In certain circumstances, you may request the deletion of your personal data. For more information, please refer to the “Customer Rights” section of this Privacy Policy.

5. Access & Use Of The Information

Aafaq Website, Mobile Application and its administrators shall adhere to a comprehensive and stringent information security policy. Furthermore, Aafaq‘s authorized personnel may access personal identity information only for lawfully processing of your request to provide you Aafaq‘s products and services

The use of such information is strictly limited to processing your application to deliver our products or services to you. By using Aafaq Website or Aafaq Mobile Application, you consent to these Terms and Conditions.

6. Disclosure Of Personal Data By Aafaq

Aafaq discloses your personal data to external parties such as contractors, vendors, service providers, partners, agents, suppliers and other third parties only in limited and clearly defined circumstances. Where Aafaq shares personal data outside the organization, appropriate controls and data-sharing or processing agreements are implemented to ensure that recipients (vendors, partners, suppliers, etc.) protect your personal data in accordance with applicable laws, encryption techniques and measures for secure transfer of data. This does not apply where Aafaq is legally required to disclose such information.

All contractors, service providers, agents, and other third parties (collectively referred to as "Suppliers") engaged by Aafaq are contractually obligated to process personal data strictly in line with Aafaq‘s instructions and only for authorized purposes. Aafaq does not sell your personal data to any third party.

Aafaq may disclose your personal data to its Suppliers, both within and outside the UAE, for the purpose of providing services to Aafaq or directly to you on Aafaq‘s behalf. In such cases, only the personal data necessary for the delivery of those services is shared, and each Supplier is required under contract to maintain the confidentiality and security of your data and to use it solely as directed by Aafaq.

Aafaq takes reasonable steps to ensure that all third-party service providers handling your personal data comply with applicable laws and maintain data protection standards equivalent to those of Aafaq. Where possible, Aafaq seeks to anonymize or aggregate personal data to minimize identification risks.

Personal data will be shared with third parties only after obtaining your explicit consent, unless disclosure is otherwise required by law, regulation, or a competent authority. A schedule listing the categories of third parties with whom Aafaq may share your data and the intent to use/share such data, is provided below.

In the event of the termination of an Outsourcing contract with a Third Party, Aafaq will ensure and be able to demonstrate that all Personal Data is either retrieved from the Third Party and/ or is destroyed.

7. Usage Restrictions

You agree to access and use Aafaq Website, Aafaq Mobile Applications, and other digital channels only for lawful purposes. You are solely responsible for the knowledge of and adherence to all applicable laws, statutes, rules and conventions pertaining to your use of Website, Aafaq Digital Mobile Applications, and other digital channels. By accessing these, you agree that you will not:

• Use Aafaq‘s Website, Aafaq Digital Mobile Applications, and other digital channels, or any of the content, information, or services on these channels, whether intentionally or unintentionally to commit a criminal offense in violation to UAE or international laws or to encourage others to engage in any conduct which would constitute a criminal offense or give rise to civil liability.
• Post or transmit any discriminatory, libelous, harassing, defamatory, obscene, pornographic, or other unlawful content.
• Use Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels to impersonate Aafaq or other parties or entities or to gain access to any services or information or materials through any means not made available by Aafaq; or reproduce a copy or sell or download or exploit Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels or any potion hereof for commercial purposes.
• Use Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels to upload any content that contains software viruses, "Trojan Horses" or any other computer code, files, or programs that may alter, damage, or interrupt the functionality of these channels or the underlying hardware or software of any other person who accesses these.
• Upload, post, email, or otherwise transmit any materials that you do not have a right to transmit under any law or under a contractual relationship.
• Alter, damage, threaten or delete any content posted on Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels, or impair any of our computer systems, networks, and other components connected to, or used in Aafaq Website and Aafaq Mobile Application.
• Disrupt the normal flow of communication in any way.
• Claim a relationship with or represent any business, association, or other organization with which you are not authorized to claim such a relationship or represent.
• Post or transmit any unsolicited advertising, promotional materials, or other forms of solicitation.
• Post any material that infringes upon or violates the intellectual property rights of Aafaq or others.
• Collect or store personal information about others or interfere with any other party‘s usage of Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels or any of the content, information or services provided on Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels.

8. Content Of Information

Aafaq may, at its discretion, monitor or review any information or content submitted by users through Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels. This monitoring is conducted only for security, legal compliance, and service quality purposes.

Aafaq is not obligated to monitor all user activity and communications; however, it reserves the right to remove, restrict, or modify any content that may violate applicable laws, the Website Terms of Use, or Aafaq‘s internal policies.

All materials available on Aafaq‘s website, mobile application, official social media handles and other digital channels are protected by copyright and intellectual property laws. Users are not permitted to reproduce, distribute, or use such content without prior written consent from Aafaq.

Any monitoring or review activity conducted by Aafaq will be handled in accordance with this Privacy Policy and applicable data-protection laws.

In addition, Aafaq takes the appropriate measures to protect the Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels from data loss, abuse or change of information. However, Aafaq shall not guarantee to maintain confidentiality of the content of the Website and Mobile Application or be legally liable for any damage that may affect you or any person because of violation of your privacy regarding the information that might be transferred to Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels, for example, if data is leaked, intercepted, or accessed unlawfully ‐ Aafaq will not be legally responsible for any damage or loss caused by that.

Aafaq reserves the right to monitor and scan all electronic communications conducted through its systems, including the website, mobile application, and emails sent to or from Aafaq. Such monitoring is intended to detect and prevent the transmission of computer viruses, malicious code, any unauthorized content that may compromise system security, or any unauthorized or accidental loss, modification, access, disclosure or destruction of Personal Data.

This policy also applies to any unauthorized attempts to access or communicate with the Aafaq‘s systems in violation of its security policies.

You acknowledge and agree that you will not upload, transmit, or transfer any material that may contain viruses, malicious code, or harmful elements to Aafaq‘s website or mobile application, and that you will not attempt to modify, alter, or interfere with the operation of these platforms in any manner.

Aafaq‘s Website, Mobile Applications and other digital channels may contain links to external sites. If you follow link to any of these websites, please note that these websites have their own Data Privacy Notices. Please check these Notices before you submit any Personal Data to these websites. Aafaq is not responsible for the Data Privacy Notices, content of such sites or any Personal Data collected by such sites.

9. Customer Rights

In compliance with UAE laws, you have the following rights regarding your personal information.

• Access: You can request access to your personal data.
• Rectification: You can request correction of inaccurate or incomplete data.
• Deletion: You can request deletion of your data, subject to legal restrictions.
• Restriction: You can request restriction of data processing.
• Objection: You can object to data processing, particularly for marketing.
• You may contact Aafaq for any of the above-mentioned purpose(s) at info@aafaq.ae

10. Consent & Record Keeping

Consent for Data Collection and Processing

• By accessing or using our website, products, or services, you provide explicit consent for the collection, processing, and storage of your personal data as described in this Privacy Policy.

Consent covers

• Collection — The information you provide directly (e.g., forms, registrations) and information collected automatically (e.g., cookies, usage data).
• Use — Processing for service delivery, account management, marketing (if opted-in), risk management, and regulatory compliance.
• Disclosure — Sharing with authorized third parties, including service providers, regulators, and partners, strictly for the purposes described in this policy.
• Profiling & Analytics — Any data analysis, mining, or profiling to improve services or personalize user experience.

Withdrawal of Consent

• Withdrawal of consent does not affect the lawfulness of processing performed prior to withdrawal.
• Unless stated otherwise, your withdrawal request will be applied within 30 calendar days from the date it is submitted to Aafaq.
• Certain services may require consent; withdrawal may limit your ability to access or use those services provided by Aafaq.
• You may withdraw your consent at any time by contacting us at info@aafaq.ae.

Record Keeping and Documentation

• We maintain detailed records of all consents, including:
  
  • The date and time consent was obtained
  • The method of consent (e.g., online form, checkbox, written agreement)
  • The scope of consent (what data is collected, how it will be used)
  • Any subsequent withdrawals or modifications of consent
  • Records are stored securely, with access restricted to authorized personnel only.
  • Retention periods comply with UAE regulatory requirements and internal data retention policies, ensuring that personal data and consent records are preserved for the required duration.

Transparency and Auditability

• All consent records are auditable, allowing both internal reviews and regulatory inspections to verify compliance.
• We ensure that consumers can review their consent history upon request, maintaining transparency and trust.

Communication Regarding Consent

• Consumers will be informed in writing whenever there is a change in how personal data is processed.
• Clear instructions will be provided on how to update preferences or revoke consent at any time.

11. Disclaimer & Limitation Of Liability

You clearly understand and agree that the contents and functions of Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels are provided to you "as it is" without warranties of any kind, either expressed or implied, including, but not limited to, the warranties of accuracy and correctness of information provided by other Mobile Applications connected to Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels, warranties of name, merchantability, appropriate for a particular purpose or use, or currency.

Terms and conditions in the Privacy policy are defined to prevent legal actions from being initiated by Aafaq in case of continued defaults on payments.

You acknowledge that your use of Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels, or any material available through these channels, is at your own risk to the fullest extent in accordance with the applicable law.

Neither Aafaq nor its employees warrant that Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels will be uninterrupted, problem-free, without omissions, or without errors, nor do they make any warranty as to the result that may be obtained from the use of these channels.

In no event will Aafaq or its employees be liable for any incidental, indirect, special, punitive, exemplary, or consequential damages, arising out of your use of, or inability to use Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels, including but not limited to, loss of revenue or anticipated profits, loss of goodwill, loss of business, loss of data, computer failure or malfunction, or any other damages.

It is worth mentioning that the content of Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels includes products and services of Aafaq, is for your general information only. Hence, do not consider or follow this information as professional or financial advice. aafaq shall not be liable if the user follows this information. Investors must get the advice from professional experts in whatsoever suits their own circumstances and requirements. Moreover, any application of services and products received through Aafaq Mobile Application and other Digital Channels shall be subjected to the standards and Aafaq‘s policy.

You cannot depend on the financial information stated in Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels concerning purchase or selling prices of investments or otherwise that has been previously done, or the received revenues thereof as an indicator of its future performance.

Deal with the financial information posted on Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels with accuracy and care. Versions published in Arabic and English languages are the original; otherwise, there shall be no rights or legal impacts resulting from financial information stated on Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels concerning accuracy and completeness.

In addition to the aforementioned, you must note that Aafaq‘s annual report and accounts that has been published or provided in Aafaq Website and other Digital Channels shall undergo some changes according to the Annual General Meeting of Aafaq shareholders for the subject annual report and account year.

12. Indemnity

You agree to defend, indemnify, and keep safe, Aafaq and all of its employees and agents from any, and all liabilities incurred as a result of any claim arising from any breach by you of these Terms and Conditions of Use, including reasonable attorneys' fees and costs. You agree to cooperate fully in the defence of any such claims.

As Aafaq reserves the right to assume at its own expense, the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree not to settle any matter without the prior written consent of aafaq.

Further, you agree to indemnify Aafaq, all of its employees and agents from and against all damages, legal fees, losses, expenses and any other costs related to any claims or procedures taken against Aafaq arising out of your violation of any of the provisions of these Terms and Conditions, or any other liabilities related to your use of Aafaq Website and Aafaq Mobile Application.

13. Registration & Account Information

Certain portions of Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels are limited to registered users and/or allow a user to request support or services online by entering personal information. You agree that any information provided to us in these areas is complete and accurate, that you will not register, nor attempt to enter these channels under the name of another person.

We would be grateful if you could inform us of any inaccurate information or change in procedures, so that we can revise and improve this section. Please contact us through email: info@aafaq.ae or customer.care@aafaq.ae.

14. Amendment Of The Terms And Conditions

Aafaq reserves the right to make changes to these Terms and Conditions in accordance with applicable law. If you continue using Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels after making such changes, it shall mean that you accept these amendments.

In case of modification to these Terms and Conditions of Use Aafaq may post a notice of such modifications on this page. Any modification is effective immediately upon posting, unless otherwise stated. You should periodically visit this page to review the current Terms and Conditions of Use.

15. Termination Of Use

Aafaq may, in its sole discretion, terminate or suspend your access to and use of services on Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels without notice and for any reason, including your violation of these Terms and Conditions of Use and this privacy policy, or for other conduct which Aafaq, in its sole discretion, believes is unlawful or harmful to others. In the event of termination, you will no longer be authorized to access the services on these channels, and Aafaq will use any means possible to enforce this termination.

16. Copyright

The contents of Aafaq‘s Website, Aafaq Digital Mobile Applications, and other Digital Channels including, but not limited to, the texts, graphics, images, files, links, video, and audio clips are the property of Aafaq and are protected by copyright. Aafaq reserves all copyright, trademarks, patent, intellectual and other property rights of the information contained in these channels.

Any unauthorized use, reproduction or printing of the information, materials and proprietary rights contained in Aafaq Website and Aafaq Mobile Application is strictly prohibited.

All information provided to Aafaq through the Website, Aafaq Mobile Applications and other Digital Channels shall be and shall remain Aafaq‘s private property. Aafaq reserves the right to use any idea, concept or suggestion submitted by the visitors on these channels and shall not be obliged to deal with the referred suggestions or information with secrecy and confidentiality. Aafaq shall not be liable to any user of these channels for any business idea they provide on these channels.

Therefore, you agree to abide by all copyright notices posted on Aafaq Website, Aafaq Mobile Applications and other Digital Channels.

17. Severability Of Provisions

If any provision of these Terms or Conditions is rendered unlawful, void, or unenforceable for any reason by any competent court or subject to any law or regulations, then the concerned provisions shall be suspended, and other terms and conditions shall be effective as they are and remain valid, binding, and enforceable.

18. Governing Law And Dispute Resolution

These Terms and Conditions shall be governed by and construed according to applicable laws of the United Arab Emirates. All disputes regarding construction, application, revocation or annulment of these Terms and Conditions or any other related issues shall be referred to Dubai Courts.

19. Contact Details

If you have any inquiries or complaints, please contact us on:
Telephone: 600-502006 / 04-3306444 Fax: 04-3306222
P.O. Box: 282400 Dubai Email us at: info@aafaq.ae or customer.care@aafaq.ae
Please be informed that all incoming calls to Aafaq are recorded to ensure quality and efficient service only.