The Ombudsman Unit for the United Arab Emirates

The Central Bank of the UAE has established Sanadak, an independent Ombudsman Unit. Sanadak is designed to assist consumers, like yourself, in resolving any complaints with Licensed Financial Institutions and Insurance Companies that could not be settled through internal complaint resolution processes..

What is Sanadak?

Sanadak serves as a neutral and independent entity dedicated to resolving financial and insurance disputes fairly and impartially. If you have an unresolved complaint related to financial services or insurance that has not been satisfactorily addressed by internal procedures, Sanadak offers you a new avenue for resolution.

How can Sanadak help you?

Sanadak will review and resolve complaints in an impartial manner, ensuring fairness to all parties involved. This initiative reflects our ongoing commitment to transparency, fairness, and customer satisfaction in the financial services industry.

What should you do?

If you have an unresolved complaint, we encourage you to first contact our customer service team. We are here to assist you and aim to resolve any issues promptly and efficiently. If, after engaging with our team, your issue remains unresolved, you may then approach Sanadak for assistance.

How to contact Sanadak?

Consumers are advised to contact the Sanadak unit directly or visit their official website.

Office location

Emirates Institute of Finance building, Ground Floor. Abu Dhabi, UAE.

Working hours

8:30 AM to 3:30 PM, Monday to Thursday
8:30 AM to 11:30 AM on Friday

Contact centre number

800-726 2325 (SANADAK)

Website address

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